Good news on the dryer front!

I didn’t have very high expectations about getting any kind of an answer from managemyhome.com. I posted my question and even sent in a comment referring them to my rant from yesterday. Shortly after that I got a tweet from @managemyhomebob asking if he could help. They sent me in email a short note saying,

Dear Mr Smith,

Thank you for contacting us about your dryer. I’m really surprised to hear that you got routed to people in the Philippines when you pressed the click to chat feature on our website. I’ll definitely let our management know about that. Based on the information you posted in your blogs, it sounds like you’re a real do-it-yourself type of person. One thing you may want to check is the wall vent itself that the dryer is connected to. If it’s blocked at all, it could also cause the problem that you’ve described. Now if your vent exits to the side of your home, you can check to see if it’s clogged by starting the dryer in a cycle and then going outside to check the air flow coming out of the vent. If there’s a lot of air flow, the vent is in good shape. If there’s little to know air flow, it means you have a clogged wall vent and it will need to be cleaned out.

Also, even though the dryers element is getting hot, it may not be getting hot enough and this may also be what’s causing your problems. Most dryers hottest temperatures are between 150-155 degrees. If it’s not getting that hot, then your element may need to be replaced.

Even though all of that had been checked previously, it was good information. Then this morning I got a very lengthy and very informative response with a good action plan from them, plus two followup tweets from @managemyhomebob.

The problem is well on the way to being solved. Good on you, @managemyhomebob for being on twitter!!

My only remaining question:

How is anyone to know from the sears.com website to go over to managemyhome.com to get technical questions answered?